We primarily handle customer service through E-Mail, Facebook Messenger and Messages because of we are a small business that does not have the resources for phone technical support at this time. Technical support online allows us to research the issue and clearly send instructions, photos, videos or direct links from our knowledge base to troubleshoot and resolve the issue.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
- We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
- We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.